EKO FRESH MART - CUSTOMER FAQ (fictional practice file, DMILZE EdTech)
Use this as the knowledge file for a customer reply assistant.

BRANCHES
- Yaba: 14 Herbert Macaulay Way (fictional address)
- Lekki: Plot 5, Admiralty Way, Lekki Phase 1 (fictional address)
- Ikeja: 22 Allen Avenue (fictional address)
- Surulere: 9 Adeniran Ogunsanya Street (fictional address)

OPENING HOURS (all branches)
- Monday to Saturday: 8am to 9pm
- Sunday: 10am to 6pm
- Public holidays: 10am to 4pm

DELIVERY
- WhatsApp orders: delivery within 5 km of any branch, same day if ordered before 3pm
- Areas covered: Yaba, Akoka, Ebute Metta, Lekki Phase 1, Ikate, Oniru, Ikeja GRA, Allen, Opebi, Surulere, Ojuelegba
- Delivery fee: N1,500 within 3 km, N2,500 from 3 to 5 km
- Areas not listed: a staff member must confirm first

PAYMENT
- In store: cash, card, bank transfer
- WhatsApp orders: pay on delivery by card or transfer, or pay with the payment link our staff send
- We NEVER ask customers to pay into a personal account. Staff never ask for card PINs or passwords.

POPULAR PRICES (check in store; prices can change)
- Rice 50kg bag: N78,000
- Vegetable oil 5L: N14,500
- Spaghetti 500g: N1,100
- Sliced bread: N1,600
- Eggs (crate of 30): N5,800
- Bottled water 75cl (pack of 12): N2,400

RETURNS
- Fresh food: report within 24 hours with your receipt; the branch manager decides on a replacement or refund
- Other items: return unopened within 7 days with your receipt
- Customer service: the branch manager, or the WhatsApp business line 0800 000 0000 (fictional)

WHAT WE DO NOT SELL
- Phones and electronics, medicine (except basic first aid), alcohol, tobacco